Shipping policy


Shipping Policy

Thank you for shopping with us! We’re committed to delivering your shoes quickly, safely, and efficiently. Please review our shipping policy below for important information about order processing, shipping times, and delivery details.

1. Order Processing Time

  • All orders are processed within 1–2 business days (excluding weekends and holidays).

  • Orders placed after 2:00 PM will be processed the next business day.

  • During high-volume periods (sales, holidays, new releases), processing times may be slightly extended.

Once your order has shipped, you will receive a confirmation email with tracking information.

2. Shipping Rates & Delivery Estimates

Shipping charges are calculated at checkout based on your location and selected shipping method.

Domestic Shipping (Within [Your Country])

  • Standard Shipping: 3–7 business days

  • Express Shipping: 1–3 business days

 

Please note: Delivery times are estimates and may vary due to customs processing, carrier delays, or unforeseen circumstances.

3. Free Shipping

We offer free standard shipping on orders over $100. (before taxes and after discounts), within the United States.

4. International Shipping & Customs

For international orders:

  • Customers are responsible for any customs duties, import taxes, or additional fees imposed by their country.

  • Customs processing times may cause delays beyond our estimated delivery windows.

5. Tracking Your Order

Once your order ships, you will receive a tracking number via email. Please allow up to 24 hours for tracking information to update.

If you do not receive tracking details within 5 business days, please contact our customer support team.

6. Shipping Address Accuracy

Please ensure your shipping address is correct at checkout. We are not responsible for:

  • Orders shipped to incorrectly provided addresses

  • Packages lost due to incorrect shipping information

If you notice an error, contact us immediately at randysshoes1@gmail.com

7. Lost, Stolen, or Damaged Packages

  • We are not responsible for lost or stolen packages confirmed as delivered by the carrier.

  • If your package arrives damaged, please contact us within 48 hours of delivery with photos of the packaging and product.

We will work with the shipping carrier to resolve the issue as quickly as possible.

8. Delays

While we strive to meet estimated delivery times, delays may occur due to:

  • Weather conditions

  • Carrier issues

  • Customs processing

  • High order volumes

We appreciate your patience and understanding.

9. Contact Us

If you have any questions regarding shipping, please contact us at:

 Email: randysshoes1@gmail.com
 Phone: (806) 353-2404
 Customer Service Hours: 9 AM - 6 PM  Monday thru Saturday, Central Time